Are you trying to view a snap sent by your friend, but the image won’t load? Well, this issue can occur due to several factors like your unstable internet connection, outdated app, overload of corrupted caches files, and more.
Thankfully, this issue is an easy fix. So, let us explore further reasons why your Snapchat might not be loading images and learn how to fix it.
Why Is My Snapchat Image Not Loading?
Here are a few potential reasons why your Snapchat image might not load on the app.
- Unstable Internet Connection
- Data Saver Mode
- Snapchat Server Down
- Overload of corrupted cache files
- Outdated Snapchat application
- Bugs and errors on the current app version
How to Fix Snapchat Image Not Loading?
Now that we have streamlined the causes for the issue, here are some troubleshooting methods you can apply.
Close Snapchat App and Restart
Although it may seem like a simple process, closing the app and rebooting your devices helps fix several minor issues occurring on the app. Before rebooting, please make sure that you have closed Snapchat from the background apps. Try opening the app again to see if it fixes the issue.
Disable Data Saver Mode
If you have turned on the Data Saver mode on the app, Snapchat might take a while to load your images. To disable this function, here is what you can do.
- Open Snapchat and Log in.
- Tap on the User icon on the top-left corner.
- From the top-right corner, click on the Settings icon.
- Under Additional Services, click on Manage.
- Disable the Toggle for Data Saver.
You can also fix this issue on your Mobile Settings. If you’re on an iOS device, head to Settings > Cellular > Cellular data option and disable the toggle for low data mode.
Similarly, on Android, you can swipe down on the home screen and disable or unselect the Data Saver mode option.
Allow Snapchat Permission
In some instances, you might have disabled Snapchat to allow access to your photos, storage, location, and so on. It might cause snaps to go unsaved or not load the image. So, to ensure that you have enabled the feature, here is what you can do.
- Open Snapchat and log in.
- Tap on your user icon or Bitmoji on the top-left corner.
- Navigate and select the Gear icon.
- Under Additional Services, click on Manage.
- Tap on Permissions.
- Tap and enable the missing Permissions.
- Restart the app again to make changes and see if this fix works.
You might also want to check your mobile settings. Please make sure that you allow Snapchat to access your microphone, camera, location, photos, and other options.
Clear Conversation Chat
You can also try clearing out conversation chats on the app to fix the loading issue on your saved images and videos. Here are some steps you can follow.
- Open your Snapchat app.
- Head over to your User Icon on the top-left corner.
- Click on the Settings icon on the top-right of your screen.
- Under Account Actions, tap on Clear Conversations.
- Tap on the ‘X’ symbol to clear out your conversations.
- Click on the Clear button to confirm your action.
Note: This method will not delete any saved or sent messages in the conversation.
Clear Caches Files
Over time, Snapchat cache files might get corrupted and cause issues on the app. We suggest that you regularly clear out these files to avoid these issues.
Here is a step-by-step process of how you can clear your caches through Snapchat Settings.
On Snapchat Settings
- Open your Snapchat app.
- Head over to your User Icon on the top-left corner.
- Click on the Settings icon on the top-right of your screen.
- Under Account Actions, tap on Clear Cache.
Check Internet Connection
In many instances, the reason behind your images not loading on Snapchat could be caused by your internet connection. To check the internet connectivity, see if it’s working on your other applications.
If the problem is with the internet connection, you can try out these simple troubleshooting fixes.
- Plug out/in your router from the power socket.
- Move closer to your router.
- Use your Mobile Cellular Data.
- Switch to a stable internet connection.
If you are still facing issues with your internet connection, you can contact your Internet Service Providers to help fix this issue.
Remove/Add Friends
If you are facing issues with only a few of your friends on Snapchat, you can try removing and adding them back to your Friends List.
You can follow these steps.
- Open your Snapchat app and log in.
- Head over to the user icon on the top-left corner.
- Scroll down and go to the Friends Section.
- Tap on My Friends.
- Tap on Hold on the User.
- Click on Manage Friendship.
- Select the Remove Friend option.
Now, head back to the homepage, and search for their username. Click on the Add friend option and see if this fix works.
Temporarily Disable VPN
If you are using a VPN in the background, try disabling it. Sometimes, these applications can affect the performance of your internet connection and may result in creating hindrances while you are using the Snapchat app.
Update/Re-install Your App
Sometimes, your app might contain bugs and errors on the current version. Head over to the App/Play store and click on the Update app option. If it still doesn’t work, you can try deleting the and try reinstalling the app again.
Check for Server Outages
Although it is quite rare for Snapchat to have server outages, they can still occur. If the server is down, you can’t send/receive or load up your snaps. To check if the server is down, you can do a quick google search or use the Down Detector website to track server outages.
Frequently Asked Questions
How to Fix Snapchat Stories Not Loading?
If your Snapchat stories are not loading, then you can try logging in and out of your account. You can also switch to your mobile data for better connectivity and check if it works.
Why Won’t Snapchat Let Me Send Pictures From Camera Roll?
There might be a few reasons why Snapchat might not send pictures from your camera roll. Your internet connection might be unstable. Sometimes corrupted caches files on the app might also cause this error.